Terms & conditions for Transport & delivery of goods

Please read these terms and conditions as it will form part of legally binding contract.

We can accept order which will legally be a binding agreement without further references to you. You must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not happy with, if you are not sure about anything just phone us on 0208 0870021

Applicant: This terms and conditions will apply to the purchaser of the service by you (the customer or you) BM SAMEDAY COURIERS LTD, Company number 14106781. Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Email: enquiries@bmcouriers.co.uk

telephone: 0208 0870021. Web: www.bmcouriers.co.uk

1.Definitions – In these Conditions:

“Customer” means the person, firm or company who contracts for the services of the Courier. “Contract” means the contract of carriage between the Customer and the Courier. “Consignee” means the person or company to whom the Courier contracts to deliver the Consignment to.

“Consignment” means goods, whether a single item or in bulk or contained in one parcel, package or container any number of separate items, parcels, packages or containers sent at one time in one load by or for the Customer to the Consignee from one address to another address.

“Dangerous Goods” means goods set out in the Carriage of Dangerous Goods and Use of

Transportable Pressure Equipment Regulations (CDG) and the European agreement “Accord European relative au transport international des merchandises danger uses par route” (ADR), which together regulate the carriage of dangerous goods by road including, explosives, radioactive material, and any other goods presenting a similar hazard.

“Delivery Address” means the address for delivery of the Consignment notified to the Courier at the time of booking.

“Demurrage” means any cost or expense the Courier suffers as a result of the improper, excessive or unreasonable detention of any vehicle, trailer, container or other equipment belonging to or under the control of the Courier.

“Force Majeure Event” shall have the meaning set out in Condition 14(3)(b) “In writing” includes, unless otherwise agreed, the transmission of information by electronic, optical

or similar means of communication, including, but not limited to, facsimile, electronic mail or electronic data interchange (EDI), provided that the information is readily accessible and durable to be usable for subsequent reference.

2.Application of Conditions

These conditions shall:
1. apply to and be incorporated into the contract between the Customer and the Courier.
2. prevail over any inconsistent terms or conditions contained, or referred to, in the Customer’s purchase order, confirmation of order, acceptance of a quotation or specification, or implied by law, trade custom, practice or course of dealing.
The Customer’s purchase order, or the Customer’s acceptance of a quotation for services by the Courier, constitutes an offer by the Customer to purchase the services specified in it on these No offer placed by the Customer shall be accepted by the Courier other than:
1. by a written or verbal acknowledgement of the quote issued by the Courier; or
2. (if earlier) by the Courier starting to provide services, when a contract for the supply and purchase of those services on these Conditions will be established. The Customer’s standard terms and conditions (if any) attached to, enclosed with or referred to in any purchase order or other document shall not prevail.

3.Bookings, commencement and duration

Each booking by the Customer shall be submitted by the Customer to the Courier by telephone or email.
The Courier shall provide a quotation for the delivery of the Consignment; such a quotation shall be valid for a period of 7 days or such other period as the Courier may specify.
The Courier reserves the right to refuse to accept any bookings.
The services supplied under this agreement shall be provided by the Courier to the Customer from the date of acceptance by the Courier of the Customer’s offer in accordance with condition 2.2. above.
The services supplied shall continue to be supplied until the Consignment is delivered to the delivery address or the agreement is terminated.

4.Parties and Sub-Contracting

The Customer warrants that he is either the owner of the Consignment or is authorised by such

owner to accept these Conditions on such owner’s behalf.

The Courier, and any other courier employed by the Courier, may employ the services of any other courier for the purpose of fulfilling the Contract in whole or in part and the name of every other such courier shall be provided to the Customer upon request. The Courier may at any time assign, mortgage, charge, delegate, declare a trust over or deal in any other manner with any or all its rights and obligations under the Contract, to the extent permitted by law.
The Courier contracts for itself and as agent for its servants and agents and all other couriers referred to in (2) above and such other couriers ‘ servants and agents and every reference in these Conditions to “the Courier ” shall be deemed to include every other such courier, servant and agent

with the intention that they shall have the benefit of the Contract and collectively and together with the Courier be under no greater liability to the Customer or any other party than is the Courier hereunder.

Notwithstanding Condition 2(3) the carriage of any Consignment by rail, sea, inland waterway or air is arranged by the Courier as agent of the Customer to be carried out by a third party and shall be subject to the conditions of the third-party rail, shipping, inland waterway or air courier contracted to carry the Consignment. The Courier shall be under no liability whatsoever to whomsoever and howsoever arising in respect of such carriage: provided that where the Consignment is carried partly by road and partly by such other means of transport any loss, damage or delay shall be deemed to have occurred while the Consignment was being carried by road unless the contrary is proved by the Courier.

5.Dangerous Goods:

The Courier shall not be obliged to carry any Dangerous Goods or Consignments.
The Customer is responsible for ascertaining if the contents of any Consignment are Dangerous Goods, are prohibited or are subject to restrictions or specific requirements either within the UK or the country of destination for international deliveries.
The Customer must not send or attempt to send a Consignment containing any Dangerous Goods, prohibited or restricted goods via the Courier without disclosing this information to the Courier.
If the Customer does send or attempt to send Dangerous Goods, prohibited or restricted goods the Customer may be liable to prosecution and shall indemnify and keep indemnified the Courier and its employees, contractors, subcontractors and agents, against any loss or damage suffered or liability incurred as a result of such actions.
If a Consignment containing any Dangerous Goods, prohibited or restricted goods is sent by the Customer, the Courier may deal with the Consignment in its sole and absolute discretion (without incurring any liability whatsoever to the Customer or Recipient) including destroying or otherwise disposing of such Parcel or Consignment in whole or in part or returning the Consignment to the Customer, and shall be entitled to charge the Customer the cost of disposal and all other costs reasonably incurred and additionally the sum of £20, (or such sum as specified by the Courier on its website) if it chooses to return the Consignment or any part of it.
The Courier may, acting reasonably, add or remove items from the definition of prohibited goods or restricted goods (and may vary any applicable restrictions) without notice, by making the details of any such additions or deletions available on its website).
The Customer shall be liable to the Courier its employees, subcontractors and agents for all loss, damage or injury arising out of the carriage of Dangerous Goods, prohibited or restricted goods, whether declared as such or not and all goods not properly packed and duly labelled (or not in compliance with any other specific requirements) to the extent that such loss, damage or injury is caused by the nature of those goods.
Dangerous Goods (prohibited and restricted goods) must be declared by the Customer and if the Courier agrees to accept them for carriage they must be classified, packed, marked, labelled and documented in accordance with the statutory regulations for the carriage by road of the substance declared.
Transport Emergency Cards (Tremcards) or information in writing in the manner required by the relevant statutory provisions must be provided by the Customer in respect of each substance and must accompany the Consignment. The Courier will ensure that the cards are appropriate to the load.
The Courier reserves the right to open and inspect any Consignment.

6. Delivery:

The Customer will ensure that the Consignment is properly and safely packed and secure and safe to be carried, stored and transported.
The Courier will use all reasonable efforts to ensure Consignments are delivered in accordance with the time notified to the Customer, however, it is agreed that such times are estimates only and time shall not be of the essence for the purpose of this agreement.
When Consignments are to be collected from a customer’s address the Customer will provide appropriate equipment and labour for loading the Consignment.
Delivery shall be deemed to be completed when the Courier completes unloading of the Consignment to the Delivery Address, and a proof of delivery is obtained, and a signature is obtained (“POD “). The driver who delivers the Consignment shall scan the POD and upload photographic evidence as required by the Courier.

7.Loading and Unloading:

Unless the Courier has agreed in writing to the contrary with the Customer:
1. The Courier shall not be under any obligation to provide any plant, power or labour, other than that carried by the vehicle, required for loading or unloading the Consignment.
2. The Customer warrants that any special appliances or instructions required for loading or unloading the Consignment which are not carried by the vehicle will be provided by the Customer or on the Customer’s behalf.
3. The Customer shall ensure that any cranes, forklift trucks, slings, chains or other equipment used in loading or unloading the vehicle are suitable for that purpose and will indemnify the Courier against any and all consequences of failure of or unsuitability of such equipment.
4. The Customer shall ensure that there is adequate access to the loading and the unloading points and that the roadways to and from the public highway are of suitable material and that unloading will take place on good sound hardstanding, where there will be sufficient space to load or unload the vehicle in safety.
5. The Courier shall be under no liability whatsoever to the Customer for any damage whatsoever, howsoever caused, if the Courier is instructed or provided with special appliances to load or unload any Consignment which, in breach of the warranty in (b) above, have not been provided by the Customer or on the Customer’s behalf.
6. The Courier shall not be required to provide service beyond the usual place of collection or delivery but if any such service is provided by the Courier it shall be at the sole risk of the Customer and subject to 7(3) below.
The Customer shall indemnify the Courier against all claims and demands which could not have been made if such instructions as are referred to in (1)(c) of this Condition and such service as is referred to in (1)(d) of this Condition had not been given.
The Customer shall indemnify the Courier against all costs, expenses, injuries, losses, liability damages, claims, proceedings or legal costs which the Courier may suffer as a result of the provision of assistance with loading or unloading.
The Customer shall indemnify the Courier against all liability or loss, or damage suffered or incurred (including but not limited to damage to the Courier’s vehicle) as a result of the Courier’s personnel complying with the instructions of the Customer or the Consignee or their servants or agents.
The Customer shall make available to the Courier upon request details of any risk assessments which may have been carried out at the collection and/or delivery The responsibility for carrying out such risk assessments shall be that of the Customer and not of the Courier.

8.Obligations of the Customer

The Customer warrants that:

The Consignment does not and will not cause pollution of the environment or harm to human health; require any official consent or licence to handle, possess, deal with or carry; at any time whilst in the care or control of the Courier constitute waste (unless the Courier has been previously advised otherwise); and that the Consignment is of a nature that can be legally transported in the United Kingdom.
It will comply, and will procure that all its agents, employees and sub-contractors also comply, with any reasonable regulations of the Courier relating to handling, health and safety, and security, of which they are notified or have been notified; and
It will provide the Courier with such information and materials as the Courier may reasonably require in order to comply with its obligations under the Contract and will ensure that such information is complete and accurate in all material respects.
If the Courier’s performance of any of its obligations under the Contract is prevented, hindered or delayed by any act or omission of the Customer or by any failure by the Customer to perform any relevant obligation (“Customer Default”), then
1. Without limiting or affecting any other right or remedy available to it, the Courier shall have the right to suspend performance of its obligations until the Customer remedies the Customer Default and may rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents, hinders or delays the Supplier’s performance of any of its obligations.
2. The Courier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Courier’s failure to perform or delay in performing any of its obligations as set out in this Condition 8(4); and
3. The Customer shall on written demand reimburse the Courier for any costs or losses sustained or incurred by the Courier arising directly or indirectly from the Customer Default.

9.Consignment Notes and Signed Receipts:

The Courier shall, if so required, sign a document prepared by the sender acknowledging the receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Courier and the burden of proving the condition of the Consignment on receipt by the Courier and that the Consignment was of the nature, quantity or weight declared in the relevant document shall rest with the Customer.
The Customer shall, prior to or upon the completion of loading the Consignment, sign and forthwith deliver to the Courier a consignment notes stating:
1. The Collection address, the Consignee and the Delivery Address.
2. A complete and accurate description of the nature of the goods within the Consignment and the method of packing.
3. The number of items, parcels, packages and/or containers in the Consignment.
4. The gross weight of the goods within the Consignment or their quality otherwise expressed and
5. Any other information the Courier may reasonably require.

10.Transit:

Unless otherwise agreed expressly between the parties, transit shall commence when the Courier takes possession of the Consignment whether at the point of collection or at the Courier’s premises.
Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the Delivery Address provided that:
1. if no safe and adequate access or no adequate unloading facilities there exist, and the Consignment cannot be delivered then transit shall be deemed to end at the expiry of one clear day after notice in writing (or by telephone) of the arrival of the Consignment at the Courier ‘s premises has been sent to the Consignee; and
2. When for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Courier ‘to await order ‘or to be ‘kept till called for ‘or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time, then transit shall be deemed to end at the expiry of that reasonable time.
The Customer shall ensure that the Consignment is securely and properly packed and labelled in accordance with any relevant legislation and in such a condition that it is not likely to cause injury or damage to person or property.
The Customer shall ensure that no loss or damage to any of the Courier’s vehicles or trailers

occurs whilst at the collection or delivery premises and shall be liable for any such damage.

The Consignment shall be always at the sole risk of the Customer when the Consignment is not in transit.

11.Undelivered or Unclaimed Consignments:

When the Courier is unable to effect delivery, the Courier shall use its reasonable endeavours to notify the Customer and the Consignee of any undelivered or unclaimed Consignment. The Consignment will be removed from the Courier’s vehicle the next day and stored at a location of the Courier’s choosing (additional charges may be incurred for storage and charged to the Customer). Unless the Consignment is collected by the Customer or instructions are provided for return of further delivery (for which there will be an additional charge) within 10 business days of notice being given to the Customer, the provisions in clause 19 (Lien) will prevail over the Consignment and the Courier may sell or destroy the Consignment as if it were the original owner. Any charges incurred by the Courier in selling or destroying the Consignment may be charged to the Customer.
The Courier shall use its reasonable endeavours to obtain what is in its view a reasonable price for the Consignment and shall use the proceeds of sale to discharge the Courier’s expenses incurred in relation to the carriage, storage and sale or disposal of the Consignment. Any remaining amounts will be charged to the Customer and any proceeds will be paid over to the Customer upon its written request, upon which the Courier shall be discharged from all liability in respect of the Consignment.

12.Courier’s Charges:

The Courier’s charges shall be payable by the Customer without prejudice to the Courier’s rights

against the Consignee or any other person provided that when any Consignment is consigned

‘carriage forward’ the Customer shall not be required to pay such charges unless the Consignee fails

to pay after a reasonable demand has been made by the Courier for payment thereof.

Charges shall be payable when due without deduction or deferment on account of any claim, counterclaim or set-off. The Customer shall pay the Courier within 30 days month end, date of invoice and the Courier shall be entitled, without prejudice to any other right, the Courier shall be entitled to charge interest and legal costs on any overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause will accrue each day at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998 as amended from time to time.
If the Customer becomes insolvent or any sums owed by the Customer on any invoice or account with the Courier become overdue for payment, any credit terms shall be cancelled with immediate effect and all invoices or accounts issued by the Courier shall immediately be deemed due for payment and thereupon become payable.
Unless otherwise agreed with the Customer at the time of the booking, the Courier shall not be required to obtain a signed or any other type of proof of delivery (including photographic proof) of the Consignment from the Consignee. Where the Courier does agree at the time of booking to obtain such proof of delivery no payment shall however be withheld by the Customer where the Courier is unable to provide a proof of delivery unless notification of non-delivery is received by the Courier no more than 48 hours after the expected time of delivery of the Consignment and the Courier is subsequently unable to evidence proof of delivery.
The Customer shall pay to the Courier any storage charges incurred as a result of it exercising its lien in accordance with clause 19
The Customer is entitled to cancel the collection of a Consignment at any time before the agreed collection time. If the Customer cancels the collection less than an hour before the agreed time the Courier reserves the right to charge a cancellation fee equivalent to 100% of the total agreed charge.
If the Consignment is not ready at the agreed collection time the Courier reserves the right to charge such fees as notified in the quotation provided, for every 15 minutes or part thereof up until the time the Consignment is ready for loading after the period agreed in the quotation.
If the Consignee has not completed the loading or unloading of a Consignment within 15 minutes of arrival of the Courier at either the loading address or the delivery address then the Courier reserves the right to charge such fees as notified in the quotation provided for every 15 minutes after the agreed period within the quote until the Consignment unloading is complete.
The Courier ‘s charges are subject to adjustment by the Courier to account for any variation in its costs including (but not limited to) variations in wages, cost of materials, fuel cost, exchange rate fluctuations, alteration of duties, Local Authority rates, National Insurance and other employment costs, VAT and other costs.
In the event that the Courier provides services in addition to those originally agreed including (without limitation) providing services outside working hours, making deliveries to locations other than the Delivery Address or outside the time at which the Courier is to collect or deliver the Consignment, the Courier shall be entitled to be paid by the Customer such additional amount as represents the additional cost incurred together with a management charge (up to £100).
The Customer shall not be entitled to withhold, deduct or set off against any amount due to the Courier any sum which it alleges is due to it from the Courier.

The Customer is responsible for ensuring that it has paid the appropriate charges. If at any time the Courier determines that the Customer has not paid the appropriate charges, then the Customer shall be liable to the Courier for the difference between what the Customer initially paid and the amount which the Customer should have paid. The Courier may at is discretion suspend any account that the Customer has with the Courier until any unpaid amount is repaid, as well as take any other legal action the Courier is entitled to in order to recover any unpaid amounts.

13.Cancellations:

The Customer may cancel the order up to 24 hours before and receive a full refund by contacting the Courier and providing the relevant order number connected to the Consignment.
If an order is cancelled within 24 hours of collection, the Courier will endeavour to cancel the order and issue a refund where possible. If, however, the Courier is unable to cancel delivery without incurring costs, those costs shall be passed on to the Customer and in any case the Customer shall be unable to cancel the order and shall not be entitled to a refund if the Courier has collected the Consignment or it has been dropped off/the label has been used.

14.Liability for Loss and Damage:

The Customer shall be deemed to have elected to accept the terms set out in sub-clauses (2) and

(3) unless, before the transit commences, the Customer has agreed in writing that the Courier shall be under no liability for loss of, or mis-delivery of or damage to or in connection with the Consignment, howsoever or whensoever caused.

Subject to this clause 14, the Courier shall only be liable for loss or damage to or in connection with the Consignment howsoever or whensoever caused and whether caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Courier, its employees, contractors, subcontractors or agents if and to the extent that the Courier has been negligent.
Subject to these Conditions the Courier shall be liable for:
1. physical loss, mis-delivery of or damage to living creatures, bullion, money, securities, stamps, precious metals or precious stones comprising the Consignment only if:
  1. the Courier has specifically agreed in writing to carry any such items; and
  2. the Customer has agreed in writing to reimburse the Courier in respect of all additional costs which result from the carriage of the said items; and
  3. The loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Courier, its employees, contractors, subcontractors or agents.
2. Physical loss, mis-delivery of or damage to any other goods comprising the Consignment unless the same has arisen from a “Force Majeure Event” which shall mean any act(s), event(s), circumstances(s) or cause(s) the occurrence of which is beyond the reasonable control of the Courier, including but not limited to:
  1. Any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, terrorist act, military or usurped power or confiscation, requisition, or destruction or damage by or under the order of any government or public or local authority.
  2. Seizure or forfeiture under legal process.
  3. Error, act, omission, misstatement or misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them.

Inherent liability to wastage in bulk or weight, faulty design, latent defect or inherent defect, vice or natural deterioration of the Consignment.
Any special handling requirements in respect of the Consignment which have not been notified to the Courier.
Insufficient or improper packing, labelling or addressing.
Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause.
Fire, flood, storm, earthquake, pandemic, or epidemic.
Road congestion, road accidents, delays incurred at any delivery location or lack of delivery instructions from the Customer, vehicle breakdown.
Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered.

The Courier shall not in any circumstances be liable for loss or damage arising after transit is deemed to have ended within the meaning of these conditions, whether caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Courier, its servants, agents or sub-contractors.
The Courier shall not be liable for any loss or deterioration of, or damage to, or non-delivery, mis- delivery of any property (including the Consignment) or any other claim in any circumstances whatsoever, howsoever caused save to the extent that the same is caused by its wilful default or negligence.
Unless agreed otherwise, the Courier shall not be obliged to ensure the Consignment, and where it does so, will insure on the conditions set out by the Road Haulage Association and CMR. The Customer is responsible for insuring against all risks for the full insurable value.

15.Fraud:

The Courier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner, or the servants or agents of either, in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Courier or of any servant of the Courier acting in the course of his employment.

16.Our privacy policy

Maintaining the security of your data and your right to privacy is a priority to BM SAMEDAY COURIERS LTD, we will always handle your personal data legally and fairly and we will be transparent about what data we collect about you and how we use it.

17.This policy provides you with details about:

what personal data we collect?
how we use your personal data?
how we ensure your privacy is maintained?
your legal rights about your personal data?
The personal data collected

BM SAMEDAY COURIERS LTD, may collect the following information about you:

your name, age/date of birth and gender
your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address
purchases and orders made by you
your on-line browsing activities on our websites
your password(s)
your communication and marketing preferences
your interests, preferences, feedback and survey responses
your location
your correspondence and communications with us and
other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)

Our website is not intended for children, and we do not knowingly collect data relating to children. This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website or send an email to our customer services team. Other personal data is collected indirectly, for example you’re browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

18.How we use your data

BM SAMEDAY COURIERS LTD, (and trusted partners acting on our behalf) uses your personal data:

to provide goods and services to you
to make a tailored website available to you
to manage any registered account(s) that you hold with us
to verify your identity
for crime and fraud prevention, detection and related purposes
with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
for market research purposes – to better understand your needs
to enable us to manage customer service interactions with you and
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute.

19.Promotional communications:

BM SAMEDAY COURIERS LTD, uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on ours latest offers.

BM SAMEDAY COURIERS LTD, aims to update you about products & services which are of interest and relevance to you as an individual. You have the right to opt out of receiving promotional communications at any time, by changing marketing preferences via your BM SAMEDAY COURIERS, account

making use of the simple “unsubscribe” link in emails or the “STOP” number for texts and/or

contacting BM SAMEDAY COURIERS, via the contact channels set out in this Policy.

20.Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. These advertisements are provided by BM SAMEDAY COURIERS, via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time – see below for further information.

21.Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers, accountants.

BM SAMEDAY COURIERS LTD, only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to BM SAMEDAY COURIERS LTD, and to you, and for no other purposes.

Other third parties

Aside from our service providers, BM SAMEDAY COURIERS LTD, will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

International transfers

To deliver products and services to you, it is sometimes necessary for BM SAMEDAY COURIERS LTD, to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.

22.How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

23.How we protect your data

BM SAMEDAY COURIERS LTD, is committed to keeping your personal data safe and secure,

Our security measures include:

encryption of data
regular cyber security assessments of all service providers who may handle your personal data
regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents
regular penetration testing of systems
security controls which protect our entire IT infrastructure from external attack and unauthorised access and
internal policies setting out our data security approach and training for employees Legal basis for using your data

BM SAMEDAY COURIERS LTD, collects and uses customers’ personal data because is it necessary for:

the pursuit of our legitimate interests
the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer or
complying with our legal obligations
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

24.Your rights

You have the following rights:

the right to ask what personal data that we hold about you at any time
the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge and
the right to opt out of any marketing communications that we may send you Call recording
The Regulation of Investigatory Powers Act 2000 (RIPA) permits a company to lawfully record conversations only to:

Establish facts;

Ensure regulatory compliance; or
demonstrate standards that are achieved or need to be achieved by training.
Any recordings that are retained are relevant to our business and only used for that business. We make all reasonable efforts to inform the parties involved that our calls are recorded.

Calls are stored for 90 days at which point they are then deleted.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Contact Information

If you have any questions about how BM SAMEDAY COURIERS LTD, uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

Phone us on : 0208 0870021

E-mail us at: enquiries@bmcouriers.co.uk.

write to us at: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.